About
This short course introduces you to ORBIT's fundamental principles of rapport-building. It will discuss the cornerstones of rapport building that must be maintained throughout an interaction to successfully establish communication. These skills have been directly linked in our research to improving the amount of useful information obtained and maintaining engagement with the other person. They are useful to keep in mind when you are approaching a difficult or challenging conversation with someone. Course objectives: - To understand ORBIT’s definition of rapport-building. - To make you aware of common misconceptions of rapport. - To introduce you to the fundamental principles of rapport building: Honesty, Empathy, Evocation, Adaptation, Autonomy and Reflection (HEEAAR). Content warning: This course contains material intended for a mature audience. This includes discussions of topics that some people may find upsetting including workplace sexual harassment and bullying. Copyright and permissions: ORBIT is the joint IPR of Protagoras Ltd and the University of Liverpool . This course is for personal and not commercial use. Materials cannot be used elsewhere without express permission from the ORBIT team. Click 'Join' below to proceed to payment.
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